Reception & Frontline Office Skills QQI Level 5

Wed 6.30-9.30pm • Duration: 12 weeks

Tuition Fee:          €280 (Including Examination fees)
Start Date:            Wednesday 30th September 2020

This programme is suitable for those who wish to equip themselves with the knowledge, skill and competence in the concepts and principles underpinning Reception and Frontline Office Skills.

This course is delivered through a blended learning approach which is a combination of classroom based and online learning to allow greater flexibility to learners who are either working full time or part time.

Course Content:

Appreciate the professional skills required by a receptionist to operate in a busy front line position

Time-keeping, communications and dress code

Customer Service Skills and dealing with complaints

Demonstrate a professional attitude and approach to colleagues and clients

Understand different systems, phones, emails, multi-tasking including the upkeep of visitor logbooks

Apply a range of general administrative skills within the reception and/or front office context to include booking and preparing for conference, organising visitors waiting area, arranging appointments, preparing an itinerary, making reservations, providing information to visitors etc.

Appreciate the importance of confidentiality in all business

Learn to use a range of equipment used in a reception area

Tuition Fee:           €280 (Including Examination fees)

Accreditation:       QQI Minor Award in Reception  & Frontline Office 5N1407 (5M2468)

Start Date:             Wednesday 30th September 2020